FAQs

Shipping

1. What are the usual Shipping costs ?

Shipping is free for orders above Rs 5000 anywhere in India. For orders below Rs 5000 shipping cost is Rs 250 only.

2. From which location is the product shipped ?

We usually ship most of the products from our store. Refer Contact Us section for the store address.

3. Can I place the order online and collect the product from the store ?

Yes, you can place the order and make the payment online. You will need to give a call to the store manager with the order reference, and request for a store collection.

4. Which courier companies do you use for shipping ?

We usually use Marturi Courier Service for your shipping unless a few pin codes are not served by them.

5. Do you ship to International Locations ?

Currently we serve only in India.

6. How soon does the shipping happen and what is the normal shipping time ?

For orders received by 2 pm the shipping happens the same day. For orders received after 2 pm the shipping happens the next day.  In most cases the product would reach you within 48 hours of shipping unless the delivery location is one not usually served by courier.

 

Billing and Payment

1. How can I make payment online ?

Once you proceed to confirm the order, you will be taken to payment gateway. We provide multiple options for making payment for your order – debit card, credit card, net banking , UPI, Paytm and other wallets.

2. Do you provide cash on delivery ?

No, we do not provide cash on delivery facility.

3. Is Order summary or Tax invoice generated on placing an order ?

On placing an order, an order summary is generated. Invoice will be raised after the order summary and will be sent to you along with the item orders.

 

Warranties

1. What are the product warranties

We usually extend the product warranties offered by our manufacturers / distributors to our customers. This usually covers for all manufacturing defects, but not for defects arising from physical damage by customers.

Here is how that works!

1. If a product warranty instructions are clearly stated by the company to us we will immediately help you out with a solution!
2. If the product warranty is new to us and we are not aware of how to go about warranty of that specific product we will get in touch with the manufacturer and help you out! So please work with us so that we can explain the problems to the company and get back to you! Either way we will ensure you get the best of the materials at best of the ROI's!

 

Returns

Do you allow product returns ?

Unfortunately, we do not allow returns!

To elaborate here are certain things that would help:-  

1. Warranties:- If there is a warranty claim, yes we will definitely help you! Please see the warranty listing for that!
2. If we sent the wrong part by mistake, of course we will help you get the correct part delivered to you and wrong part picked up from your place! The return shipping will be on us with sincere apologies for the error!
3. If for some reason their was discrepancy in the information we offered by us! We will discuss and resolve the best of our limitations. 
4. If their is shortage of information please feel free to ask us before the purchase! Post purchase the sale is considered as final!

 

Refunds

1. In case of payment failure or order cancellation how is the amount refunded ?

Yes, in case orders are cancelled or you are charged but there is a payment failure, the amount will be refunded by ccavenues, which is the payment gateway we are using. The amount will be credited back in the instrument which you had used for payment.